Get ready for winter

In the event of any severe weather conditions such as snow or ice, updates and advice are available from, by following us on Twitter at or by liking our our Facebook page 'Surrey Heath'. 

Power Cuts - Call 105


Flooding & Drainage

Reporting storm damage or problems

Get ready for winter

Stay healthy over Winter

GP and pharmacy opening hours


Roads and pavements

Surrey County Council is responsible for roads and pavements, including gritting and snow clearance. Their winter service updates, including priority gritting routes, grit bins locations and travel information.

Our street cleaning crews will help with the gritting of pavements in town centres and shopping centres in urban parts of the borough. 

Waste Services

Waste and recycling bins across the Borough are now emptied by Amey on behalf of Joint Waste Solutions. This new organisation is managing waste and recycling services for Surrey Heath and three other local authorities in Surrey. For updates, please visit the Joint Waste Solutions website

Meals at Home

Surrey Heath Borough Council will do all it can to maintain its Meals at Home service to elderly and vulnerable residents. Extra assistance will be pulled in from Surrey Heath Rangers who will support the service to operate as normally as possible.

Community Transport and the Windle Valley Centre

The Community Transport service and the Windle Valley Centre will be reviewed on a day to day basis in case conditions mean it is too dangerous getting service users from their front doors to the buses. Should the services be suspended due severe weather individual service users would be contacted.

Contacting Surrey Heath Borough Council in an emergency

Our Customer Contact Centre offers help and advice on council services. If you call when our contact centre is closed you will hear a message giving information and emergency telephone numbers. 

Tel: 01276 707100 (This is also a 24 hour Emergency line)

What to do in an emergency or disaster situation